Shipping & Pick-Up
Q. How much does it cost to ship?
A. $5 shipping for all orders. Orders $75 or over qualify for free shipping.
Q. How long do orders take to ship?
A. Orders are carefully packed and ship within 2–4 business days. You’ll receive tracking information as soon as your order is on the way. We currently ship within the United States.
Q. Do you offer pick-up?
A. Local, coordinated pick-up is available for customers in Potlatch and surrounding areas. Use LOCALFRIEND discount code at checkout, and you’ll receive an email when your order is ready along with other details
Products & Ingredients
Q: Are your products natural?
A: Yes, we use premium, quality ingredients in all our skincare and body care products.
Q: How should I store my products?
A: Store in a cool, dry place away from direct sunlight to maintain product quality.
Orders & Returns
Q: Can I modify my order after placing it?
A: Please contact us immediately if you need to modify your order. We'll do our best to accommodate changes before shipping.
Q: What is your return policy?
A: We want you to love your products! Please contact us if you have any concerns with your order.
Contact
Q: How can I reach customer service?
A: You can reach us through our contact form or email. We typically respond within 24-48 hours. pineandpetalidaho@gmail.com
Troubleshooting
Q: My sugar and salt scrub is a little dry. Is there a way to remedy?
A. Add a few drops of warm water and mix. Add until you reach desired consistency. Alternatively, you can add a few drops of an oil of your choice... this will help keep the ingredients softened and incorporated.
Q. As the weather warms up, how do I keep my products true to their natural consistency?
A. When the weather warms up, please retrieve your order from outside or a mailbox as soon as possible. Placing it in a fridge for 24 hours will help the product re-solidify. Whipped body butters will not reform their original consistency but you will still get the intended benefits. Always store tallow and natural products in cool, dry areas, away from direct sunlight.